Refund Policy

Our Commitment

Refund Eligibility

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for most of our courses. If you're not satisfied with your course within 30 days of enrollment, you may be eligible for a full refund.

Refund Conditions

To be eligible for a refund, you must meet the following conditions:

• Request must be made within 30 days of course enrollment
• You have completed less than 30% of the course content
• No violations of our Terms of Service have occurred
• You have not downloaded or distributed course materials
• The request is your first refund request for this course

Non-Refundable Items

The following items are generally non-refundable:

• Courses completed beyond 30% of content
• Certificate fees and examination fees
• One-on-one tutoring sessions (unless canceled 24 hours in advance)
• Customized training programs
• Corporate training packages
• Promotional or discounted courses (unless specified otherwise)

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via WhatsApp at +234 704 861 9168
2. Provide your full name, course name, and enrollment date
3. Explain the reason for your refund request
4. Include your payment receipt or transaction ID
5. Wait for our response within 3-5 business days

Refund Timeline

Once your refund is approved:

• Refunds are processed within 5-7 business days
• Payment processor fees may apply
• Refunds will be made to the original payment method
• You will receive a confirmation email when processed

Course Cancellations

By CTL (Course Cancellation)

In the rare event that we cancel a course, you will be entitled to a full refund or the option to transfer to another course of equal value.

By Student (Course Withdrawal)

If you need to withdraw from a course, please notify us as soon as possible. Refund eligibility will depend on the timing of your withdrawal and course completion status.

Special Circumstances

Medical Emergencies

In cases of documented medical emergencies that prevent course completion, we may consider refund requests beyond the standard 30-day period. Medical documentation will be required.

Technical Issues

If you experience persistent technical issues that prevent access to course materials, and our support team is unable to resolve them, you may be eligible for a refund.

Course Transfers

Instead of a refund, you may be eligible to transfer your enrollment to another course. Transfers must be requested within 30 days of enrollment and are subject to availability and price differences.

Payment Method Refunds

Disputes

If you disagree with our refund decision, you have the right to dispute the charge with your payment provider. However, we encourage you to contact us first to resolve any issues amicably.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.

Legal Provisions

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and CTL regarding the use of our services.

Contact Information

For refund inquiries, please contact us: